1. No Shoe Policy: To maintain cleanliness and safety, we enforce a no-shoe policy within our facility. All individuals must wear grip socks to prevent slipping and falling.
2. Sales Policy: All sales are final. No refunds or exchanges will be provided for any reason. A 3.5% service fee will be added to all transactions.
3. Cancellation Policy: We have a strict 24-hour cancellation policy. If you need to cancel a session, please do so at least 24 hours in advance. The full rate of the session will be billed for late cancellations, with no exceptions.
4. Non-Transferable Classes: Class registrations are non-transferable. Each session is specifically tailored to the registered child and cannot be transferred to another child or session.
5. Caregiver Presence: A caregiver must be present during all sessions. Each child must be accompanied by one adult to ensure proper supervision and engagement.
6. Peanut-Free Environment: Our facility is a peanut-free environment to protect children with allergies. Please do not bring any peanut products to the center.
7. Allergy Notification: Please notify our staff in writing via email if your child has any allergies when enrolling in our classes.
8. Enrollment: Please sign up for our sessions at least 24 hours in advance. Walk-ins will not be accepted as we must prepare materials for each child.
9. Health and Safety: If your child is showing any signs of illness (fever, cough, runny nose, etc.), please refrain from bringing them to the session to ensure the health and safety of all participants.
10. Timeliness: Please arrive 5 minutes prior to your scheduled session. Lateness of 10 minutes or more will be considered a no-show, as it disrupts the class dynamic.
11. Respectful Environment: We strive to create a welcoming and respectful environment for all. Please be considerate of others and maintain a positive and supportive attitude. We reserve the right to remove a child or parent from class if they become verbally or physically aggressive towards others, pose a danger to others, or destroy property/objects.
12. Personal Belongings: Please keep personal belongings to a minimum. OAK Therapy LLC  is not responsible for any lost or stolen items.
13. Emergency Procedures: In the event of an emergency, please follow the instructions of our staff. Safety procedures are in place to ensure the well-being of all participants.
14. Individual Development Needs: Every child’s development is unique. We may place your child in a group that best fits their developmental needs, which could be different from their chronological age group.

By attending our sessions, you agree to adhere to these rules and policies. We appreciate your cooperation and look forward to creating a positive and enriching experience for you and your child at OAK School.

Thank you for your understanding and support.